Our Money Back Guarantee
Buy from us with confidence knowing you are covered by a 7 day 100% money back guarantee on all orders.
This means that you can use our service without any qualms or quibbles and you can be confident that if we are unable to deliver on our promise of improving your website’s response times by even a little bit, then you have the safety net of a complete and total money back guarantee – it is literally no speed increase, no charge!
The Fine Print
Once an order is completed and we have finished work on your website, the money back guarantee becomes null & void – no refunds will be given after that point unless it is proven that your website has not benefited from our service at all.
You have 7 full days to claim a refund on your order starting from the date the order was placed and paid for – after this point, the guarantee becomes void.
To request a refund, simply send an email with your order number and your reasons for desiring a refund to accounts[at]websitespeedexperts[dot]com. We will reply within 1 working day of your email with an acknowledge of your request and the outcome.
Refunds will only be paid into the same PayPal account used to pay for the order initially – this cannot be changed.
Once a refund is given, we may decide to restore the back up of your website that we took initially prior to starting work. This will remove any of the modifications that our developers may have put in place.
We reserve the right to charge a small administration fee of up to £35 to cover the costs of administering to your refund and to cover any costs to ourselves – this is made at our discretion (although in 95% of the cases, a full refund will be given when requested).
Our full Terms & Conditions can be found here.